Seems like you're using an old browser. Things on the website might not work as they should.

Frequently Asked Questions

Do you have a store I can visit? is an online store and has no physical store available for customers to visit at the moment.

I need help with ordering. Is there someone I can contact?

One of our friendly customer representatives at Toned By Ashy Bines will gladly help you out with your order! Check out the contact us section for more information.

What payments do you accept?

We accept the following forms of payment: Credit cards and debit cards Visa, Mastercard, American Express, Paypal and Toned By Ashy Bines gift vouchers.

Do you give discounts on clothing?

Occasionally, we provide special offers and discounts. When we do, it will be advertised on the website or other social media channels.

How do I know if the purchase I made was successful?

When you make a purchase with, we will send you a confirmation email with the details. If you haven’t received a confirmation email within 24 hours of your purchase, please contact us.

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?

Underwear, bikinis and cosmetics are considered sanitary items and does not apply to exchange policy/right to return. Be sure that you choose the right color and size when ordering. If your product belong to another category not listed above, read our return policy.

I have a Toned By Ashy Bines voucher. How long is it valid for?

Toned By Ashy Bines vouchers are valid for 12 months from the date they are issued if nothing else is given.

Do I have to use my voucher in one transaction?

Yes, if you use a voucher it must be used in one transaction. If further questions or help please contact us at customer service.

How do I make a complaint?

We take complaints seriously and will try to resolve any dispute as soon as possible! Customers wishing to complain are encouraged to contact us as soon as possible.

How do I become a retailer?

If you are interested in becoming a retailer of Toned By Ashy Bines, contact us here.

Still have a question we haven't answered? Get in touch with us here.

    Sign up to the VIP newsletter
    Be the first with the latest news and take advantage of some great offers

    Payment Methods

    Shipping Methods

    Select country and language
    Size guide
    Jeans / Trousers
    Please use these size charts to help determine your size.

    Please use these size charts to help determine your size. Please note that these charts are indicative only. Sizes and measurements may vary to actual item. Please email us if you need the fit of a particular item. 

    • 1. Bust
      Measure around the widest point over the bust.
    • 2. Waist
      Measure around natural waistline.
    • 3. Hips
      Measure around natural waistline.
    Body measurements
    EUBust (cm)Waist (cm)Hips (cm)