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Frequently Asked Questions

Do you have a store I can visit?

TonedByAshyBines.com is an online store and has no physical store available for customers to visit at the moment.

I need help with ordering. Is there someone I can contact?

One of our friendly customer representatives at Toned By Ashy Bines will gladly help you out with your order! Check out the contact us section for more information.

What payments do you accept?

We accept the following forms of payment: Credit cards and debit cards Visa, Mastercard, American Express, Paypal and Toned By Ashy Bines gift vouchers.

Do you give discounts on clothing?

Occasionally, we provide special offers and discounts. When we do, it will be advertised on the website or other social media channels.

How do I know if the purchase I made was successful?

When you make a purchase with TonedByAshyBines.com, we will send you a confirmation email with the details. If you haven’t received a confirmation email within 24 hours of your purchase, please contact us.

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?

Underwear, bikinis and cosmetics are considered sanitary items and does not apply to exchange policy/right to return. Be sure that you choose the right color and size when ordering. If your product belong to another category not listed above, read our return policy.

I have a Toned By Ashy Bines voucher. How long is it valid for?

Toned By Ashy Bines vouchers are valid for 12 months from the date they are issued if nothing else is given.

Do I have to use my voucher in one transaction?

Yes, if you use a voucher it must be used in one transaction. If further questions or help please contact us at customer service.

How do I make a complaint?

We take complaints seriously and will try to resolve any dispute as soon as possible! Customers wishing to complain are encouraged to contact us as soon as possible.

How do I become a retailer?

If you are interested in becoming a retailer of Toned By Ashy Bines, contact us here.

Still have a question we haven't answered? Get in touch with us here.


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    Product size guide
    Please use these size charts to help determine your size.

    Please use these size charts to help determine your size. Please note that these charts are indicative only. Sizes and measurements may vary to actual item. Please email us if you need the fit of a particular item. 

    Clothes
    INTEUUKUSFR/ESAUJAPIT(RU)
    XXS346236653838/40
    XS368438874040
    S38106401094242/44
    M401284212114446
    L4214104414134648
    XL4416124616154850
    XXL4618144818175054
    XXXL4820165020195258
    Body measurements
    EUBust (cm)Waist (cm)Hips (cm)
    3484-8868-7294-98
    3688-9272-7698-102
    3892-9676-80102-106
    4096-10080-84106-110
    42100-10484-88110-114
    44104-10888-92114-118
    46108-11292-96118-122
    48112-11696-100122-126
    Artboard 1
    • 1. Bust
      Measure arount the widest point over the bust.
    • 2. Waist
      Measure around natural waistline.
    • 3. Hips
      Measure around natural waistline.
    Bras
    EUUKFR/ESIT
    70A32A85A2A
    75A34A90A3A
    80A36A95A4A
    70B32B85B2b
    75B34B90B3B
    80B36B95B4B
    70C32C85C2C
    75C34C90C3C
    80C36C95C4C
    Page 1
    • A.
      Measure right under the bust.
    • B.
      Measure your chest around the fullest part of your bust while wearing a bra that fits well.
    Bra measures in cm
    70A75A80A85A70B75B80B85B
    A: 68-72cmA: 73-77cmA: 78-82cmA: 83-87cmA: 68-72cmA: 73-77cmA: 78-82cmA: 83-87cm
    B: 82-84cmB: 87-89cmB: 92-94cmB: 97-99cmB: 84-86cmB: 89-91cmB: 94-96cmB: 99-101cm
    70C75C80C85C70D75D80D85D
    A: 68-72cmA: 73-77cmA: 78-82cmA: 83-87cmA: 68-72cmA: 73-77cmA: 78-82cmA: 83-87cm
    B: 86-88cmB: 91-93cmB: 96-98cmB: 101-103cmB: 88-90cmB: 93-95cmB: 98-100cmB: 103-105cm
    Shoes
    EUUKUS
    3524,5
    35,52,55
    3635,5
    36,53,56
    3746,5
    37,54,57
    3857,5
    38,55,58
    3968,5
    39,56,59
    4079,5
    40,57,510
    41810,5
    41,58,511
    42911,5