Frequently Asked Questions
Do you have a store I can visit?
TonedByAshyBines.com is an online store and has no physical store available for customers to visit at the moment.
I need help with ordering. Is there someone I can contact?
One of our friendly customer representatives at Toned By Ashy Bines will gladly help you out with your order! Check out the contact us section for more information.
What payments do you accept?
We accept the following forms of payment: Credit cards and debit cards Visa, Mastercard, American Express, Paypal and Toned By Ashy Bines gift vouchers.
Do you give discounts on clothing?
Occasionally, we provide special offers and discounts. When we do, it will be advertised on the website or other social media channels.
How do I know if the purchase I made was successful?
When you make a purchase with TonedByAshyBines.com, we will send you a confirmation email with the details. If you haven’t received a confirmation email within 24 hours of your purchase, please contact us.
I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?
Underwear, bikinis and cosmetics are considered sanitary items and does not apply to exchange policy/right to return. Be sure that you choose the right color and size when ordering. If your product belong to another category not listed above, read our return policy.
I have a Toned By Ashy Bines voucher. How long is it valid for?
Toned By Ashy Bines vouchers are valid for 12 months from the date they are issued if nothing else is given.
Do I have to use my voucher in one transaction?
Yes, if you use a voucher it must be used in one transaction. If further questions or help please contact us at customer service.
How do I make a complaint?
We take complaints seriously and will try to resolve any dispute as soon as possible! Customers wishing to complain are encouraged to contact us as soon as possible.
How do I become a retailer?
If you are interested in becoming a retailer of Toned By Ashy Bines, contact us here.
Still have a question we haven't answered? Get in touch with us here.